FAQ

1. Why the WE500 does not receive any message or it does not reply to commands?

Please check the following conditions:

• Check that the SIM card is correctly inserted.
• Check that the SIM card is not locked with a PIN.
• Check that the GSM signal strength is sufficient.
• If already registered as a user, check that the network operator service center number exists and is correct.

2. At what point should the GPRS light come up?

You have to configure first the HSPA connectivity and the SIM. Go to Administration -> Networking -> SIM and enter the APN that the provider gave you with the SIM (may be you’ll have to call them or check their website). The other fields can remain empty.

Then, go to Administration -> Networking -> GPRS/HSPA, in the Connection mode section, click on the enable checkbox and save.

The GPRS/HSPA connectivity may take a couple of minutes and when the connection is established, the GPRS LED will turn on.