Please check the following conditions:
You have to configure first the HSPA connectivity and the SIM. Go to Administration -> Networking -> SIM and enter the APN that the provider gave you with the SIM (may be you’ll have to call them or check their website). The other fields can remain empty.
Then, go to Administration -> Networking -> GPRS/HSPA, in the Connection mode section, click on the enable checkbox and save.
The GPRS/HSPA connectivity may take a couple of minutes and when the connection is established, the GPRS LED will turn on.
The SIM card is required for remote monitoring and controlling the WE500, sending data to an IoT platform, such as the Nethix Portal, sending/receiving SMS and emails and serveral other networking actions.
The SIM card allows to establish a 2G/3G/4G data connection to/from the device.
There is a simple 3 step procedure for configuring a data connection with a SIM card:
At this point you can configure the service you desire such as sending emails or sending data to an IoT platform.
Notice that the WE500’s status panel at the right will display a green LED indicating that the connection is established along with the telephone carrier name and IP address.
You can also read the specific chapters on the software manual.
Hint
Complete manual available at https://nethix.co/doc/en/we500/we500_sw_manual.html