In case of questions and issues not covered by present manual, you can contact Nethix Customer Support for further information:
Email: support@nethix.com
Phone: +39 0423 770750
Web Site: nethix.com
WE500R is an easy-to-use remote monitoring and control system complete with an integrated web interface, where every single functionality of the system can be managed. The basic elements to start up the system are a variable, an event and an action. The first sections will therefore concentrate on the description of these elements and on the modbus protocol, the most used communication device protocol.
Further relevant concepts for a more comprehensive use of all available device functions are the data logging and the network configuration.
In the following sections all these concepts and their use through the WE500R will be described.
A variable indicates the value of one parameter of the monitoring/control system. For example, the variable called temperature indicates the value of the temperature measured by an analogical probe. WE500R allows to create variables and connect them to events and actions. Variables are fundamental elements of the system, since they indicate the value of the monitored parameters and allow to send notifications, save logs, create charts and tabs, send data to Portal and so on. The variables and their status are displayed in alphabetical order or in groups on the page Status → Variables Status.
On page Administration → Variables → Variables is possible to create a new variable or to modify an existing one.
If variables are already defined, they will be displayed on a table showing some of the most relevant information. From this page is possible to disable a variable (and consequently any events and actions associated with it), to cancel it, to enable/disable the data sending to a Portal or to create a new one by clicking on New. For a quick selection of the desired variable/s is possible to use the function Find, that allows to search by name.
Many different types of variables are available, and for each of them parameters may differ. Only the section Generic Variable is valid for all types of variables. This section is structured as follows:
Here are the different types of variables:
In order to create a AI variable, i.e. associated to one of the analogue inputs available on WE500R, enter the page Administration → Variables. Clicking on New, it’s possible to enter the variable configuration page. Select Analogue Input on the field Type. Under the section Generic Variables all standard settings for any type of variable are available. For the description of all the fields of this section, see 2.1. Generic variables.
Let’s skip into the section Analogue Input: Variable Specific Settings.
First of all is requested to confirm the choice of the input, where to read the value. The choice is among AI1 or AI2. Then it has to be entered the measurement unit that will be displayed on charts and on Status -> Variable Status. Through the tabs Minimum value and Maximum value is possible to scale the variable. The minimum tension or current value will be associated to the Minimum Value; the same will be for setting the maximum value.
EXAMPLE: considering a temperature probe, controlled in tension, having min. value -20° and max. value 30°C, corresponding to 0V and 5V, it’s possible to configure the variable minimum value at -20, and the maximum at 30, in order to display the temperature directly expressed in degrees. Using the Decimals field, it will be possible to specify the number of decimals to be displayed.
WE500R analogue inputs have 10bit resolution and are hardware-configurable at factory (software configuration is not possible) in current (0-20mA), in tension (0-5V or 0-10V) and in temperature (NTC). The input value is constantly checked by the WE500R, thus keeping controlled any configured thresholds.
In order to create a DI Variable, i.e. associated to one of the digital inputs available on WE500R, enter the Administration → Variables page. Clicking on New, it’s possible to enter the variable configuration page.
Select Digital Input on the field Type. Under the section Generic Variables all standard settings for any type of variable are available For the description of all the fields of this section, see 2.1. Generic variables.
Let’s skip into the section Digital Input: Variable Specific Settings.
First of all is requested to confirm the digital input to be associated to the variable. It’s possible to choose among DI1, DI2, DI3, DI4, DI5 and DI6. Irrespective of the selected input, the fields Close label and Open label need to be completed. Close label refers to the value (or status), that will be displayed when the relevant digital input is closed, Open label refers to the open input. For WE500R a closed Digital Input variable has a logic value of 1. In case of an open input, the logic value is 0. This becomes a very important information for the definition and setting of the events.
Once filled in above mentioned fields, the operating mode has to be selected in the Input mode field choosing among the following options:
Depending on selection, the meaning of the following fields will change.
A DI → Normal type variable allows to display the status of the digital input. It is then possible to define events/actions connected to the status change (from open to closed and vice-versa).
The only additional field to be configured is the Inverted led. This can change the visualization of the variable on the page Status → Variables Status. If this option is disabled, the open status of the input will be associated to a grey spot, while the closed status to a green one. With enabled option, the situation will be the opposite. For further information see relevant section 6.1. Variables status.
A DI → Counter type variable allows to count impulses on a digital input.
The first field to be completed is Count start, i.e. the starting point of the counter. This value will be considered only the first time: if the counter should be reset, it would then restart from 0.
The last field to be configured is Edge trigger, i.e. the edge to be considered for the impulse. Selecting Falling edge the counter will increase when the input changes form closed to open; selecting Rising edge the counter will increase when the input changes from open to closed; selecting Rising and falling edge the counter will increase at every edge changing.
A DI → Flow measurement type variable allows to calculate the flow rate.
In the Timeout field is entered the max. interval of time (expressed in seconds) between two impulses. Once the configured interval of time has passed, the variable will be reset to 0. This function can be useful in case, that the flow should stop for unexpected reasons. If no timeout value is set, the variable value would be the one of the last received impulse, and would therefore be giving wrong information at request and potentially generate incoherent logs.
In the Volume field is set the sample unit, to be associated with an impulse.
Measurement unit allows to set a unit of measurement for this variable, in Edge Trigger is possible to select the edge to be considered as an impulse: Falling edge if the changing from closed to open input has to be considered and Rising Edge for the contrary and Rising and falling edge for both of them.
EXAMPLE:
Assuming the following configuration with timeout at “600”(seconds), Rising edge, unit of measurement L/s (Liters per second) and volume at 100, the situation will be:
A DI → Time counter type variable allows to count the opening/closing time of a contact (expressed in seconds). This variable can be used for calculating the total operating time of a defined machinery.
After the configuration of the Edge Trigger (reminding that Falling edge refers to the change from closed to open, Rising edge refers to the opposite and Rising and falling edge to both of them) the type of counter has to be selected among following possibilities:
In order to create a DO variable, i.e. associated to one of the digital outputs available on WE500R, enter the page Administration → Variables. Clicking on New, it’s possible to enter the variable configuration page.
Select Digital Output on the field Type.
Under the section Generic Variables all standard settings for any type of variable are available. For the description of all the fields of this section, see 2.1. Generic variables.
Let’s skip into the section Digital Output: Variable Specific Settings.
After the selection of the Output (between DOUT1 and DOUT2) to be associated to the variable to be created, it’s required to set the operating mode in the Output mode field. The available options are:
Regardless of the selected option, the field Status change delay(s) must be filled in with the number of seconds of delay required between an impulse and the enabling/disabling of the output.
Please note that the Non-volatile value option can be combined with the Output mode. If this option is not enabled, the start output status after a power-off or reboot will depend on the Output mode, i.e.: in case of Normally open/Pulse open output, the contact will start from open status; in case of Normally closed/Pulse closed output, the start of the contact will be from closed status. On the other hand if the non-volatile value option is enabled, the start output status will be the same as at the power-off or reboot of the system.
The status of the digital outputs can be modified through their association to an event either by an SMS command or directly from the page Status → Variables status.
Virtual variables are not connected either to I/O or to modbus. These variables can be managed via SMS, EMAIL or from Status -> Variables status status, they can also be associated to an event or can be determined through a mathematical expression.
In order to create a Virtual variable enter the page Administration → Variables. Clicking on New, it’s possible to enter the variable configuration page.
Select Virtual on the field Type.
Under the section Generic Variables all standard settings for any type of variable are available For the description of all the fields of this section, see 2.1. Generic variables.
Let’s skip into the section Virtual Variable: Virtual variable: Variable Specific Settings.
Two types of virtual variables are available:
A Virtual variable with Math expression allows to make calculations using variables or constants and to use some of the most common mathematical operations, as for example:
or constants as:
The use of round brackets is supported.
EXAMPLE 1:
“Var1” is the name of a variable of any type (not necessarily a Virtual variable) and its value is 10. In the field Math expression we could write:
Var1^2 In this case the Virtual variable would have a value of “100”.
EXAMPLE 2:
Var1 as above Var2 is another variable of any type and its value is 15 In the field Math expression we could write:
( Var1 * ( Var2 – 10 ) ) / 2
obtaining (10 * (15-10)) / 2 → (10*5)/2 → 50 / 2 → 25
The value displayed by WE500R will therefore be “25”.
Changing one of the expression’s factors, the result is automatically recalculated by the WE500R.
A Math expression Virtual variable can be used as a element inside another expression.
Selecting for example Minutes [0-59] on the field Date/time, when it’s 12:35, the variable will show the value 35.
WE500R allows to create bridges between variables, in order to transfer the value or the status of a given variable to another variable. This type of function is very useful when it’s required to read via modbus the values of the variables associated to the I/O of WE500R.
Assuming for example, that it’s required to read the value of the analogue input “1” of the WE500R on any Master device, the following operations have to be executed:
Through this procedure two variables will have the same value. At every status/value change of the Analog Input variable will correspond a similar change of value of the modbus variable.
Modbus is a communication protocol used for industrial systems. The graphical interface and the sequence of pages and sections of the WE500R make the modbus configuration very easy and intuitive under all aspects.
WE500R allows to create two types of modbus networks:
To create a functioning modbus network is necessary to:
There is no predetermined sequence: it can be started by defining the network parameters and then creating variables and commands or starting with the creation of commands and variables and then associate them later on.
WE500R allows to create an unlimited number of Modbus networks irrespective of the type (master/slave) or of the physical network (TCP/IP, 232, 485). This allows to have a system, where the WE500R acts as Master in some networks and as Slave in some others at the same time.
The separation between Master and Slave network is available only in the definition of the modbus network (Administration → Modbus → Networks)), while variables and commands can be defined on the same way. For example, a 16bit variable and its relevant reading command Read holding registers-0x03 can be created without specifying if they refer to a Master or a Slave network. Defining the network, two are the possible scenarios:
To create a variable (of any type) enter Administration → Variables → Variables.
If some variables are already available, they will be displayed in the table with some of their main features.
To edit an existing variable click on its name, to create a new one click on New.
The name of the new variable is entered in the page for creating variables: the field Name accepts alpha-numeric characters and “_”. The space is not allowed.
Then select Modbus in the Type field.
Under the section Generic Variables all standard settings for any type of variables are available For the description of all the fields of this section, see 2.1. Generic variables.
According to the type of variable selected, the following section will have a specific structure:
It’s now necessary to select the Access mode, i.e. the type of modbus variable, among the following options:
In the field Data type is possible to select the variable number of bit.
In this field is requested to specify the position of the bit inside the word (1word=16 bit). Inside one single word there can be up to 16 variables of 1 bit each. If the variable, that we want to create, is on the first position of the word, the value “0” must be selected in the field Bit position. Alternatively if the variable, that we want to create, is on the last position of the word, the value “15” in the field Bit position must be entered.
In order to complete the creation of the variable, just set up a string for the open status (corresponding to value 0) and a string for the closed status (corresponding to value 1). These strings will allow to display the variable status (for example Open/closed, on/off, and so on..)
For the 8 bit variables is requested to specify the Bit position (it’s possible to choose only between 0 and 7, since 8 bit corresponds to half a word) and some other information available also for 16-32-32inv variables. If the variable, that we want to create, is in the first word position, the value “0” must be entered in the field Bit position. Alternatively if the variable, that we want to create, is in the middle of the word, the value “7” must be entered in field Bit position.
Selecting 16, 32 or 32inv on the field Data type, the following fields must be completed and specified:
Selecting 16, 32 or 32inv on the field Data type, the following fields must be completed and specified:
Assuming for example a 16 bit variable with min./max. values of respectively 0/65535: a user should need to measure a level from 0 to 10 meters. To this purpose it’s enough to set “0” as Scaled Minimum value and “10” as Scaled Maximum value.
For the 32Float/32Float inv variables it’s necessary to set the measurement unit and the number of decimals. This type of variable doesn’t require any scaling.
By clicking Save the variable will be created.
Note
Information as Modbus address, Memory address, Access mode, Data type, Bit position are normally described in the data sheets of the modbus devices.
It’s important to make sure that all parameters are correct, in case of doubts contact the salve device’s manufacturer or the Support at Nethix.
For further information about the use of the Modbus Protocol, visit the official site modbus.org.
The following step is to create a modbus command, suitable to interact by reading or writing with the new created variable. In order to enter the section dedicated to the modbus commands, select Administration → Modbus → Commands on the menu.
All modbus variables need to be associated to a read or write command.
Under the section Administration → Modbus → Commands all available commands (if previously created) will be displayed. In order to create a new command click on Add new command.
According to the type of created variable it’s possible to define a read/write command using one of the following functions:
All functions available in WE500R respect the Modbus standard.
Once made the selection of the function to be used, the following parameters need to be set:
Clicking on Save the command will be saved.
Note
Information as Modbus address, Memory address, Access mode, Data type, Bit position are normally described in the data sheets of the modbus devices.
It’s important to make sure that all parameters are correct, in case of doubts contact the salve device’s manufacturer or the Support at Nethix.
For further information about the use of the Modbus Protocol, visit the official site modbus.org.
Once created the command, it’s possible to proceed with the definition of the modbus network. To enter this section, select Administration-> Modbus-> Networks from the menu, click the tab Networks on the top left side or click the link Create new network on the right side of the Save button.
In this last case, when the page for the creation of modbus networks opens, the new created command is already associated with the network.
All modbus variables and commands need to belong to a modbus network to grant a correct functioning. WE500R supports several modbus networks of different physical types.
Selecting Administration → Modbus → Networks from the menu, an overview of all available networks will be displayed.
It’s possible to create a new network clicking on Add new network.
Through the fields Peer type and Physical network type is possible to get 4 different combinations:
According to this combination the WE500R will act as Master inside a RTU network, using one of the available serial ports in order to read/write on the registers of any modbus slave devices.
The settings to be defined are the following:
According to this combination the WE500R will act as Slave inside a RTU network, using one of the available serial ports in order to receive commands from the connected master device.
The settings to be defined are the following:
According to this combination the WE500R will act as Master inside a TCP network, using one of the available network interfaces in order to read/write on registers of any modbus slave devices.
The settings to be defined are the following:
According to this combination the WE500R will act as Slave inside a TCP network, using one of the available network interfaces in order to receive reading/writing commands from any master devices.
The settings to be defined are the following:
Regardless of the selections made on the fields Peer type and Physical network type, the previously created commands and variables have to be associated to the relevant network through the tabs commands and variables.
In the table Availables are listed all variables and modbus commands previously created. Selecting and clicking > (or with a double click on it), the variable or the command is moved to the table Selected.
To remove a variable or a command from the modbus network, select it and then click on < (or click twice on it)
When Save, without configuration errors, is clicked, the system will activate the new modbus network.
In order to check the correctness of all settings, it’s possible to check on page Status->Variables status or the system’s logs on page Diagnostics-> General.
Note that, once created a modbus network, on the left side of the tabs Save and Back some links will be available, these allow to enter directly the relevant pages, without passing through the menu:
It’s possible to read or write one or more modbus registers without creating a variable or a command.
Entering the page Administration → Modbus → Raw, it’s possible to start an instant reading/writing of a given register, just by properly completing the following fields:
In the field Value it will be displayed the value read (in case of reading functions) and a notification message of successfully executed reading/writing will be sent by the WE500R.
WE500R includes 6 digital inputs, 2 analogue inputs and 2 digital outputs. The I/O module of WE500R can nevertheless be expanded with one or more additional expansion units of the range XP500.
In order to add or edit an expansion unit is necessary to enter the page Administration → Modbus → Expansions and click on New or select one of the previously added expansions.
After clicked on Save, the WE500R will try to set the client address entered in the connected expansion unit, using the default communication parameters (38400, 8, N,1) and assuming that the expansion is connected to the slave address 1 (according to manufacturing settings). It’s therefore recommended, always to keep the slave address 1 free.
Once added the expansion, the WE500R will automatically create all variables and modbus commands (beside the network, if not already available) in order to allow the communication with the XP500. The variables name can be then later on modified from Variables.
WE500R allows to manage the modbus errors on the page Administration → Modbus → Errors handling, clicking on new.
At the occurence of a modbus error it’s possible to set a variable at a specific value:
Clicking on Save the error handling is configured and starts monitoring the errors that may occur on the selected network.
Beside variables, events and actions are the other fundamental elements of the WE500R.
An event allows the activation of an action when a variable reaches a certain value/status. For example, an event called warm_room can be intercepted when a variable called temperature is higher than 25°C.
An action is the consequence of the identification of an event. For instance when the event called warm_room is detected, an SMS can be sent to a preconfigured user.
WE500R allows to configure events, that can be associated to actions, in the case that a variable reaches a certain value or status.
The events allow the WE500R to acknowledge when a monitored parameter reaches a relevant threshold for the user.
Different types of events are available and each type of event is composed of several parameters, in order to reach a high flexibility in controlling and monitoring the system.
To create an event, enter the page Administration/Events/Actions and click on New.
The tab Delete allows to cancel one or more selected events. With the tab Update it’s possible to edit the enabling/disabling of one or more events, to configure events as alarms and send them to a web portal. For a quick search by name of one or more events the Tab Find can be used.
All occurred events can be displayed in a chronological chart, entering the page Status → Logger status → Events.
From this page it’s possible to display one or more events, by selecting them, and the time interval to be considered, from the relevant list, and possibly export data on CSV or Excel format.
During the creation of an event, and after entering the name, must be selected the type of event among Variable, Events, Formula, Incoming data or Scheduler (see 5. Scheduler).
Some generic options can be activated according to the selected type of event: it’s possible to decide the enabling of the event from Status, the visualization as an alarm on the field Set as alarm and to send it to a web portal from the field Send to portal.
With the option Set as alarm enabled, at the occurrence of the event,, a red ”X” will be displayed near the name of the relevant variable on the page Administration → Variables status status, to indicate the presence of a critical condition
The Send to Portal option allows to send an event to a web portal. At the occurrence of the event, the WE500R will execute the associated action/s and send to Portal a string containing the name of the event and other additional information.
First of all a variable in the field variable has to be selected.
In the drop-down menu is possible to see all previously created variables and select the one to be associated to an event.
The second parameter to be selected is the Condition, among the following possibilities: EQUAL, NOT EQUAL, GREATER THAN, GREATER OR EQUAL THAN, LESS THAN and LESS OR EQUAL THAN.
It’s now necessary to set the threshold value for the event triggering, i.e. a numeric value will be entered in the field Value, according to the type of the selected variable.
It’s possible to set a value in the field Delay. The value is expressed in second, the function of this parameter is to postpone the triggering of the event for a defined time.
Finally it’s also possible to enable the field Skip first event, that allows the WE500 to ignore the first time that an event occurs.
This can be useful, for instance, in case of an analogue variable (with an ever changing value, having a floating mode). Setting a delay it’s possible to avoid the triggering of any event, before the value has come to a stabilized value. If the delay has been for example set at 10 seconds, the value entered in the relevant field will be kept until the expiry of the 10 seconds, allowing the execution of any possible events.
Once set all parameters, the situation may be the following:
Variable: Var1
Condition: EQUAL
Value: 3
Delay:10
According to this configuration the event would be triggered 10 seconds after the variable Var1 has reached the value 3.
EXAMPLE:
Selecting Events on the field Type, is possible to decide whether to enable or not the event from Status and to display it or not as an alarm in the field Set as alarm.
If this last option is enabled, at the occurrence of the event, a red ”X” will be displayed near the name of the relevant variable on the page Administration->Variables status, to indicate the presence of a critical condition.
The field Condition allows to select the type of comparison that has to be made between one or more events. The two available conditions are AND or OR.
In the fields Events 1…5 is possible to select two or more events among those previously created.
Back to the above mentioned example, and assuming that the selected condition is AND, the event on event “EV3” would be triggered when “Var1” is equal to “3” (of course considering the set delay) and when “Var2” is equal to “5”.
On the other hand, if the selected condition is OR, “EV3” would be triggered even if only one among “EV1” and “EV2” should occur.
All events may be used to generate an event on event.
Event on formula is an event that will occur comparing two maths expressions.
Selecting Formula on the field Type, it’s possible to decide whether to enable or not the event from Status and display it or not as an alarm in the field Set as alarm.
If this last option is enabled, at the occurrence of the event, a red ”X” will be displayed near the name of the relevant variable on the page Administration->Variables status, to indicate the presence of a critical condition.
In the fields Formula can be entered a real maths formula, that may include several arithmetical operations, constants or variables.
The available operations are:
and constants as:
The use of round brackets is also supported.
Beside the formula to be compared, it’s also necessary to select a Condition among the following: EQUAL, NOT EQUAL, GREATER THAN, EQUAL OR GREATER THAN, LESS THAN, LESS OR EQUAL THAN.
It’s possible to set a value in the field Delay. The value is expressed in second, the function of this parameter is to postpone the triggering of the event for a defined time.
Finally it’s also possible to enable the field Skip first event, that allows the WE500 to ignore the first time that an event occurs.
Here is an example of event on formula:
Formula: (Var1+5)/2 Condition: EQUAL Formula: Var2 Delay: 10
The event will be triggered when the result of the formula “(Var1+5)/2” will remain equal to the value of “Var2” for at least 10 seconds.
Selecting SMS or Email on the field Data source, it’s possible to enter any text in Message and enable one or more users/groups from the filed Users.
Thus the event will occur when the WE500R receives an SMS or an Email, containing the specified text, sent by an authorized user in Administration –> Users.
Note that the WE500R checks only the object of the mail (relevant commands or instructions must therefore entered in the object and not in the body of the email).
Selecting Ring on Data source there will be the possibility of choosing one or more of the registered users.
The event will occur, when the WE500R receives a ring from one of the authorized users. At ring receipt, the WE500R will disconnect the call, avoiding any costs.
It’s recommended to disable all mailbox or call waiting functions of the SIM installed in the device. For each user is possible to define only a single Ring event.
Actions allow the WE500R to react to the conditions defined in an event. Through the actions, the WE500R can monitor a system and then send to the users or to other systems the collected data.
Once created an event and clicked on Save, a new section called Actions will open, where the link Add actions is available.
Clicking on above mentioned link a new page will be entered.
On this page is possible to create an action for the event previously defined. The possible actions are the following: Send Email, Send SMS, Execute a Command, Ring a User, Reboot and Poweroff.
Once created an action, this will be available in the list under the event. It’s possible to create up to5 actions for each single alarm.
Selecting Send Email, it’s allowed to enter the text to be sent at the occurrence of the event.
If previously used messages are available it’s possible to select them from the field Message, using the drop-down menu.
For entering a new text, select Create new message.
To modify an already existing text, enter the messages page using the link on top of the page or the link in the left side menù Administration –> Events/Actions –> Messages and select the message to be modified.
Once the message is defined, it’s possible to select the receivers among the several available users and groups.
After definition of the event and action that generate the email to be sent to a defined user, some more conditions are necessary:
All the text used for the existing actions are available on the page Administration/Event/Actions/Messages. From this page is possible to cancel any message, by clicking on the relevant tab and then Delete, or edit one or more messages by clicking upon it.
On the messages to be sent at the occurrence of defined events, it’s possible to write the value of one or more variables: it’s enough to report on the text of the message $ and the name of the variable.
EXAMPLE
If a variable “VAR1” has value 5.7, and this should be reported in the alarm message, the text of the message should be the following:
Alarm high level. The level is $Var1 meters
The message that will be sent to the configured users will then be:
Alarm high level. The level is 5.7 meters
Inside one single message more variables can be reported.
Selecting Send SMS it’s possible to enter the text to be sent at the occurrence of a defined event.
If previously used messages are available it’s possible to select them from the field Message, using the drop-down menu.
For entering a new text, select Create new message.
To modify an already existing text, enter the messages page using the link on top of the page or the link in the left side menù Administration –> Events/Actions –> Messages and select the message to be modified.
Once the message is defined, it’s possible to select the receivers among the several available users and groups.
After definition of the event and action that generate the SMS to be sent to a defined user, some more conditions are necessary:
Network Availability The configured user/s should be enabled to receive SMS at a valid telephone number ( see section 9.1. How to create a new user) The SMS service must be properly configured (see section 10.1.5. SMS)
All the text used for the existing actions are available on the page Administration/Event/Actions/Messages. From this page is possible to cancel any messages, by clicking on Delete, or edit one or more messages by clicking upon it.
On the messages to be sent at the occurrence of defined events, it’s possible to write the value of one or more variables: it’s enough to report on the text of the message $ and the name of the variable.
EXAMPLE:
If a variable “VAR1” has value 5.7, and this should be reported in the alarm message, the text of the message should be the following:
Alarm high level. The level is $Var1 meters
The message that will be sent to the configured users will then be:
Alarm high level. The level is 5.7 meters
Inside one single message more variables can be reported.
Selecting Execute a Command in the field Type is possible to choose a variable among those available in the list below and then specify a value in the filed To.
Thus, at the occurrence of the defined event, the selected variable will be set at the value entered in the field To.
The drop-down menu could miss some of the already created variables. The reason is that the system automatically recognizes the variables, where the value can be modified:
For the same reason the following variables will never be included in the menu: * DI variables * AI variables * Modbus read variables
Through an action of Execute a Command, it’s possible to create some automatic operations at the occurrence of a certain event, as for example to close the contact of an output if an analogue input reaches a defined threshold.
Selecting Ring a user in the field Type it’s possible to choose one or more users/groups of users, that WE500R will send a voice call in case the associated event occurs.
If no feedback will be received, the WE500R will stop the call automatically after 30seconds, and then pass to the following user/s in the list.
If the user rejects the call, the WE500R will immediately pass to the following user. Likewise, if a user should answer, the WE500R will pass to the following user in the list immediately after the termination of the call.
Selecting Reboot in the field Type, it’s possible to reboot the WE500R at the occurrence of the associated event.
Selecting Poweroff in the field Type, the WE500R can be turned off at the occurrence of the associated event
A typical situation where the controlled power-off of the device can be useful, is when the WE500R is battery powered ( for example using a UPS500).
When the battery is low, this could send a request of controlled power-off to the WE500R (through a digital/analogue input), in order to avoid unexpected current interruptions while the system is working.
WE500R allows to define planned actions, to be executed periodically or only once. To access the scheduler functions, enter the section Event/Actions ( see section 4. Events/Actions). The action, that the Scheduler can execute are those available for any other type of event ( 4.2. Actions). Selecting the option Scheduler on the field Type it’s possible to enter the dedicated section.
Different combinations are available in the three following options: Execute recurrently based on a schedule, Execute every and Execute only once.
This option allows to enter the calender and specify when the action has to be executed.
If, for instance, we want to schedule the execution of an action every 15 minutes:
In the field Minute select the numbers 00, 15, 30, and 45.
Assuming that we want to limit the execution of the action between 10.00 and 11.00am, in the field Hour has to be selected 10.
If the action has to be executed every Monday and the last day of every month: in the field Day of month select 31, while in the field Day of week select the option Mon (Monday).
If the action has to be executed only on the first and on the last month of the year, select Jan (January) and Dec (December) in the field Month.
The field Preview allows us to see when the action is going to be executed according to the current configuration. In case of above mentioned example it will be displayed:
Execute at 10:00, 10:15, 10:30, 10:45 if the day is 31 or is Monday of January and December
The action will be therefore executed on every Monday and end of month of January and December at 10:00, 10:15, 10:30 and 10:45.
The option Execute every allows to execute an action at regular intervals. In the field Unit it’s possible to select the measurement unit among Seconds, Minutes, Hours and Days.
For example, if we want an action to be executed every hour:
Select Hours in the field Unit.
Enter 1 in the field Value.
Even in this case, the field Preview will give the possibility to display when the execution of the action is scheduled. According to the above example, the field Preview will display:
Execute every hour
The action will then be executed at the beginning of every hour.
The option Execute only once allows to enter the calender and define when the action has to be executed.
Clicking on the icon located on the right side of the field Date, the calender will open and allow to select the hour, the day, the month and the year, when the action has to be executed. Once the action has been executed, the event will be deleted.
For example, if an action has to be executed on the 31 of January 2020 at 12:30, it’s necessary to scroll down the calender until the desired data, then select the day and fill in the fields referred to the hour. Then click OK for confirmation.
Beside receiving notification in case of alarms, it’s allowed to interrogate and monitor the variables status at any time.
The available procedures to interrogate the status and the value of a variable are the following:
The page Status → Variables Status contains and displays all created variables. Variables are listed in alphabetical order and can be arranged in groups.
It’s possible to create one or more variables groups on page Administration → Variables → Variables Groups:
Clicking on New a new page is entered, where all created variables are available.
After having selected a name, it’s possible to choose the variables to be included in the group by selecting them from the Available variables list.
Once confirmed through the tab Save, it’s possible to find the new added group on the page Variable status.
After the creation of the first group, all the variables not associated to any group will be included by default in the group Others.
Returning on page Status → Variables Status Status the following situation will be displayed:
On the top right corner of the name tab, two icons are shown:
It’s possible to recall and display the hidden or reduced groups clicking on View all, positioned in the bottom right corner of the page.
The table with all variables is divided into 7 columns:
The page Status → Variables Status is automatically refreshed every 5 seconds. It’s therefore possible to display possible status variations without refreshing the page manually.
It’s possible to interrogate or modify the variable status using a suitable syntax via SMS or Email.
According to the type of variable it will be possible to read or write a value.
The variables that can be modified in their value through the SET command are the following: counters on digital inputs, digital outputs, modbus write variables ( and read/write) and virtual variables.
The SET command can be used both through SMS and Email. In both cases it’s necessary to define the parameters of the users, authorized to send commands to a WE500R (telephone number for the SMS, email address for the email). For authorizing the users to send command, it’s necessary to enable the relevant functions on the user configuration page. Also the SMS and/or the Email service (in this last case the incoming email service will be enough) must be enabled.
Once appropriately configured the WE500R, it’s possible to use the following syntax:
Set Variable Name=Value
Assuming for example,that the virtual variable “Var1” has to be set with value “5”, the SMS to be sent will be the following:
Set Var1=5
If the command will be sent by Email, the same syntax, as in the above example, has to be reported on the Email’s object. If more than one variables value have to be set, it’s enough to separate each command with a space:
Set Var1=5 Var2=10 Var3=15
When writing the commands it’s important to respect the correct spelling of the variables name.
All variables can be read, with the only exception of the modbus write-only variables.
The GET command can be used both through SMS and Email. In both cases it’s necessary to define the parameters of the users, authorized to send commands to a WE500R (telephone number for the SMS, email address for the email). For authorizing the users to send commands, it’s necessary to enable the relevant functions on the user configuration page. Also the SMS and/or the Email service (both incoming and outgoing) must be enabled.
Once appropriately configured the WE500R, it’s possible to use the following syntax:
Get Variable Name Value
Assuming for example, that the value of the virtual variable “Var1” has to be interrogated, the SMS to be sent will be the following:
Get Var1
If the command will be executed by Email, the same syntax, as in the above example, has to be reported on the Email’s object. If more than one variables value have to be interrogated, it’s enough to separate each command with a space:
Get Var1 Var2 Var3
When writing the commands it’s important to respect the correct spelling of the variables name.
Using the function Incoming data it’s possible to create customized commands, both for setting the value of one or more variables, and for create status messages.
If you want to create a customized command to be sent as text either via SMS or Email, or to be recalled by Ring, it’s necessary to define an Incoming Data event (for further info see 4.1.4. Incoming data) and create then Execute command actions (see 4.2.3. Execute command).
Through this procedure is possible to set the status of more than one variables.
On the other hand, if it’s necessary to create a customized command in order to get the value of one or more variables, it’s possible to use the symbol $:
Creating an Incoming data event and defining afterwards an action as Send Email or Send SMS (see 4.2.2. Send SMS and 4.2.1. Send Email), it’s possible to define the message, that the WE500R has to send to the selected users.
In the message it’s possible to include the name of one or more variables after the symbol $. When the message will be sent, the WE500R will replace $variable_name with the value of the same variable.
EXAMPLE:
Assuming variable “Var1” having value “5,7”.
The message text to be defined in the action could be
The level is $Var1 meters
The message that will be sent to the defined users will be:
The level is 5,7meters
More than one variables can be included in one single message.
In order to allow the data sending to a Portal, it’s first of all necessary to enable this function on the relevant variable/s. This can be made on the variable creation page, by enabling the option Portal sending.
It’s possible to enable/disable the option of data sending to portal also from the page Administration → Variables, selecting (or deselecting) the column Portal and clicking then on Update.
After the selection of the variables to be enabled for data sending, it’s necessary to appropriately configure all the parameters, that allow the correct functioning of the system, on the Administration → Cloud page.
Some of the information requested on this page, require a minimum knowledge of the data transmission techniques or the support of the Provider of the Portal.
On the first section, called General, are defined some of the basic settings as the enabling of the service and the sending frequency.
The parameters listed in this page must be defined, before proceeding with the further configuration.
Once enabled the service and decided the frequency of the sending, it’s possible to enable one or more methods or destination among: Server, FTP, Dropbox and Email report.
From the Tab Server is possible to activate the data sending to the Nethix Portal or to any other remote server.
Selecting Nethix API from the Protocol field and flagging Enable, the data sending to the portal nethix.co will be activated.
The portal service offered by Nethix allows:
For further information, contact Nethix Support.
Default Settings are:
The updated parameters will be indicated by Nethix when the service will be activated.
In alternative it’s possible to enable the data sending to an external server. For this it’s enough to choose the option HTTP on the field Protocol.
In the General Setup the following parameters must be defined:
In Data Delivery is possible to define the path inside the server, where the processing script of the received data is available
In IP Delivery it’s possible to specify the path, where to find the script , that will manage the sending of the IP address by the WE500R. It’s enough to fill in the field Script Address.
Hint
Please note: In case of data sending type Server, the WE500R will use the same frequency as set for the sampling (Administration → Cloud → General).
From the tab FTP it’s possible to configure the sending of the logged data to any FTP server:
From the tab Email report it’s possible to configure the sending, of the data collected by WE500R, to one or more email address.
For a correct sending of the report, the E-mail account associated to the WE500R, 10.1.7. Email), should be properly configured and the option Receive report by email should be enabled in a proper configuration of the users (9. Users).
Thanks to its 1GB internal memory, the WE500R can log a big volume of data to be read or exported through charts ad tabs. It’s possible to log all variables having a measurable value or status, and the sampling intervals can be different according to the variable type.
On request it’s possible to to ask for the “USB Storage” option (the request must be presented at order confirmation): this function allows to save all data collected by the WE500R on a USB external unit, in order to display them from a PC.
The enabling of the logs on a variable has to be made during the creation of the variable (2.1. Generic variables). On the section Generic Settings is in fact available the field Local log (min).
Entering a correct numeric value and saving the variable, the logs will be recorded at the defined time interval. It’s furthermore possible to enable the logs on one or more previously created variables, entering the page Administration → Variables → Variables:
Enter a valid numeric value in the field Log and then click Update.
The data collected by the WE500R can be displayed in 4 different modes:
From the page Status → Logger status → Charts it’s possible to display the collected data through a diagram. Inside the diagram can be displayed up to 5 traces (5 variables) simultaneously, selecting them from the list inside the box Availables. Once selected the variables, click on > to send them inside the box Selected, or < to remove them from the list.
For generating the diagram, the time interval of the data visualization has to be defined through the fields From and To, that select the starting and the end point on a calender. There are no time limits, but if the selected interval is too wide and the quantity of data to be managed too big, the selected time will be automatically reduced.
At this point it’s possible to click on Plot and generate the diagram.
On the diagram is now possible to zoom one specific area, selecting it with the mouse. A double click removes the zoom.
The data collected by the WE500R can also be displayed in tables from the page Status → Logger status → Variables.
Also in this case it’ necessary to select from the box Available the variables to be displayed on the tab (choosing among those having active log). Once selected the variables, click on > to send them inside the box Selected, or < to remove them from the list. There is no limit in the number of variables to be displayed.
For generating the table, the time interval of the data visualization has to be defined through the fields From and To, that select the starting and the end point on a calender. It’s then necessary to select Generate Table from the field Action.
At this point it’s possible to click Submit and generate the table.
The generated table will display the date and time on the first column on the left (structured according to the device settings) and all collected data on one or more additional columns ( according to the number of selected variables).
The collected data can be exported on .csv or .xls files, from the page Status → Logger status → Variables.
Once selected the variables to be exported (among those with active log), click on > to send them inside the box Selected, or < to remove them from the list. There is no limit in the number of variables to be displayed.
Before starting the export of the data, it has to be defined the time interval of the data visualization through the fields From and To, that select the starting and the end point on a calender. It’s then necessary to select Export from the field Action and choose an option between CSV and Excel from the field Type.
At this point it’s possible to click Submit and generate the file.
In the first position of the file is the Timestamp, i.e. the date and time of the logs, and then many additional columns as the number of the selected variables. The separation symbol between the columns is “”,””.
At order confirmation it’s possible to require the “USB Storage” option (not available together with the “wi-fi” option). In this version the device will show a USB port type A near the SIM card slot. On the other hand, the user interface will have the page Administration → Archiving → USB Storage.
On such page it’s possible to enable/disable the option through Enable USB Logger and define the frequency of the data savings on the USB unit through the field Frequency:
To read the data saved on the USB unit, this has to be removed and inserted in a PC. The WE500R will generate a directory inside the peripheral unit in order to structure the copied data. On a higher level there will be a directory referred to the year ( for example “2015”), inside this there will be some other directories for each single month of the year ( for example “January”). Inside the directory of the month, the .csv files will be available referred to the umber of the day ( for example “10”). Inside the files there are as many columns, separated by “;” , as the number of the variable with activeated log. The first column on the left shows date and time of the log, while the following ones indicate the name of the logged variables and their relevant values.
The data copied on the USB unit are not deleted from the WE500R memory, so that it’s possible to generate graphs or charts from the device’s interface even if the USB option is enabled.
In order to enter the device web interface and to receive/send SMS, Mail and Ring, it’s necessary to define the users.
Three different types of users are available: SYSTEM, ADMIN and USER. The main features of each user’s level are the following:
Originally the default user is a System Administrator type SYSTEM, whose credentials for access are the following (it’s recommended to change these credentials as soon as possible):
Username: admin
Password: admin
It’s possible to create a new user from page Administration → Users → Users.
On this page some information regarding the previously created users are displayed:
To edit an existing user just click on its username, to generate a new one click on Add new user.
The parameters to be set in order to create a user are the following:
If the system has a high number of users, the management of events and actions might become complex. In order to help managing this situation, it’s possible to create groups of users.
A typical application of this function is the sending of alarms to a group of users. If, for instance, a single user should be added to those who receive one or more SMS notifications, it should be necessary to edit all events/actions previously defined. But if the events and actions are associated to a group of users it will be enough to add (or delete) the new user in the relevant group.
For creating, deleting and editing the groups of users, it’s necessary to go to page Administration → Users → Groups.
On this page it’s possible to read the information regarding the previously created groups, as for example:
To edit an existing group just click on its name, to generate a new one click on Add new group.
For the proper creation of a new group only few information are necessary:
Clicking Save, the group will be created. Here are some remarks referred to the groups of users:
Beside the main functions described on the preceding chapters, the WE500R allows to configure other parameters in order to meet all customers requirements.
Connectivity, i.e. i all communication channels to the device, is a very important part of the system’s setting.
From the page Administration → Networking it’s possible to access the screenshots, that allow to configure and start-up the different network interfaces and the different services.
On the page Administration → Networking → LAN it’s possible to modify all parameters of the RJ45 Interface.
First of all the MAC address of the device will be displayed, with the option of using the LAN network on static IP address or on DHCP.
If the Static address will be selected, the following parameters must be set for the correct operation of the service:
After settings modification the WE500R requires a reboot in order to activate them. If the entered parameters are correct, it’s possible to enter the web interface of the WE500R (even remotely if the network allows it), to send emails and send data to a Portal/Server.
For further information regarding the status of the LAN connection, see page Diagnostics → Networking on section LAN Interface ( see 12. Diagnostic)
First of all it will be displayed the MAC address of the Wi-Fi device connected to the WE500R, and it will be given the possibility to choose between a static or dynamic Ip address.
Choosing the static IP address, all necessary parameters for a proper functioning of the service will be required.
Then the access data of the wi-fi network, where the WE500R has to get connected to, have to be defined:
After clicking on Save, the We500 starts to scan the on-site available Wi-Fi networks. Once found the network with the previously set SSID, the WE500R will make the authentication using the indicated parameters.
If all operations will be successful executed, the indicators on the status panel will become green.
The WLAN network allows all operations permitted by the LAN network (remote access to the web server, data sending, email sending)
For further information regarding the status of the LAN connection, it’s possible to enter the page Administration → Diagnostics → Networking on section WLAN Interface (see 12. Diagnostic).
Beside the parameters related to the connectivity, for the correct operating of the SMS and RING services, it could be necessary to define some SIM’s parameters according to the selected provider.
Those parameters are available on page Administration → Networking → SIMs.
WE500R includes two completely independent communication channels on mobile networks GSM/GPRS/UMTS/HSPA, that allow the parallel interaction with two different carriers.
The redundancy is provided through three different policies that can be selected according to the users needs:
WE500R allows to establish a GPRS/HSPA connection in order to enter the web interface of the device and send data or emails, even if no Ethernet or Wi-Fi connections are available.
In order to activate the connection enter the page Administration → Networking → GPRS/HSPA.
Once enabled the service with a flag on the field Enable, it’s required to specify whether the connection must be always on or on demand.
If the parameters have been properly configured, after a few minutes the GPRS/HSPA connection will be activated. On the status panel, positioned on the right side of the web interface, the GPRS/HSPA indicator will become green and beneath it the connection uptime and the relevant IP address will be displayed.
The WE500R offers also the possibility of associating the connection with a dynamic DNS service, choosing from the List of Providers available on section Dynamic DNS. This service allows to access the WE500R even if no static IP is available, since the device will be identified by the selected provider at every single connection, allowing the users to reach the web interface, just entering the hostname as configured on the browser. For further information see the Provider’s site or contact Nethix Support.
Make sure that the GPRS/HSPA connection has been successfully established, by checking if all necessary operations have been executed:
It’s possible to check the quality of the connection by using the diagnostic tool Ping (12.3. Ping). Further information regarding the status of the connection can be found on page Administration → Diagnostics → Networking (12.2. Information of connectivity)
To enable/disable the SMS service go to page Administration → Networking → SMS. Beside the flag for enabling the service, it’s possible to enable or disable the sending of pre-set SMS notifications (4. Events/Actions).
Enabling the service, it should be necessary to enter the SMS Service Centre number (10.1.3. SIM parameters).
Once enabled the SMS service, it’s possible to test the functioning through the section SMS test: entering a valid telephone number, complete with country code (for example +39NNNNNNNNNN for Italy), the WE500R will try to send an SMS with the following text ” Test message from WE500R “.
For granting the proper functioning of the SMS service, allowing the users to communicate with the WE500R and the WE500R to send alarm notifications, the procedure below must be carefully carried out:
All sent and received SMS can be displayed on page Status → Services → SMS: the first page to be entered will show the SMS received by the device.
In the table the following information will be available:
The button Refresh can be clicked at any time in order to update all information; Empty box for deleting all messages stored on Inbox.
Clicking on the drop-down menu on the top of the table, it’s possible to pass from Inbox to Outbox.
On this table is possible to display all the messages not yet delivered by the WE500R. The available information are the following:
The button Refresh can be clicked at any time in order to update all information; Empty box for deleting all messages available on Outbox (such messages won’t be delivered).
Clicking on the drop-down menu on the top of the table, it’s possible to pass from Outbox to Sent.
On this table are displayed some information regarding the SMS already delivered by the WE500R:
The button Refresh can be clicked at any time in order to update all information; Empty box for deleting all messages stored on Sent.
One of the actions that can be associated to an event (incoming or outgoing) is the RING, that can be sent or received to/by one or more registered users (4. Events/Actions).
To enable the Ring Function go to page Administration → Networking → Ring and enable the field Enable rings.
Once enabled the function and clicked on Save, it’s possible to use this option.
To make sure that this function is properly operating, it’s recommended to check the following points:
Before proceeding with the configuration of the WE500R, it’s necessary to make the following:
Once a new account has been created, it’s possible to proceed with the configuration of the WE500R, enabling the outgoing emails, the incoming emails or both of them from the page Administration → Networking → Email.
On the section Outgoing mail setup the parameters required for the email sending from the WE500R must be set:
Once clicked on the button Save, a new section, called Outgoing mail test, will appear on the bottom of the page: from this section it’s possible to send a test email to any address.
A properly configured mail service allows the WE500R to send notification mails to the configured users (see 4.2.1. Send Email)or to send scheduled reports (see 7.2.4. Email report).
On the section Incoming mail setup the parameters required for the email sending from the WE500R must be set:
A properly configured mail service allows the authorized users to send commands to the WE500R (see 6.2. Set/Get via SMS/Email commands and 11. Commands)
All sent and received emails can be visualized on the page Status → Services → Email.
The first page shows the emails received by the device:
On the displayed table the following information are available:
At any time it’s possible to click on the button Refresh in order to update the information, or Empty box, in order to delete all messages available inside Inbox.
Clicking on the drop-down menu on top of the table, it’s possible to pass from Inbox to Outbox.
On this table it’s possible to visualize all the emails not yet delivered by the WE500R. The following information will be shown:
At any time it’s possible to click on the button Refresh in order to update the information, or Empty box, in order to delete all messages available inside Outbox ( deleted mails won’t be sent out)
Clicking on the drop-down menu on top of the table, it’s possible to pass from Outbox to Sent. On this table are displayed some information referred to the email already sent by the WE500R:
At any time it’s possible to click on the button Refresh in order to update the information, or Empty box, in order to delete all messages available inside Sent.
From the page Administration → Networking → VPN it’s possible to enable the VPN service to Nethix Portal or to a corporate VPN server.
It’s possible to enable the VPN according to two modes:
The automatic VPN is used to build up a secure connection to Nethix Portal. The automatic VPN allows also to build up a secure and encripted connection between a PC and the device.
For further information about the use and the advantages granted by the VPN service, see the relevant manual manual.
On the other hand the manual VPN is used to build up a secure connection to a external VPN service, compatible with OpenVPN clients.
The parameters to be configured in order to enable a manual VPN are the following:
From the page Administration-> Networking->NAT it’s possible to enable the NAT function and set the rules for the port forwarding.
Enabling the function NAT, the device will run in gateway mode, i.e. it will provide connectivity through the interface, selected by the connected devices.
Setting the routing rules it’s possible to forward to a defined IP address and port, the traffic coming to the WE500R.
For instance:
WE500R is inside a LAN network and has the local IP address 10.0.0.1 and the public IP address 1.2.3.4 (for entering internet). It is necessary to reach the port 80 of another device (connected with WE500R) having local IP address 10.0.0.2. It’s possible to set the following rule:
According to this rule, by typing 1.2.3.4:8080 in the address bar of your internet browser, you will be redirected to the port 80 of the device having IP 10.0.0.2.
On section Administration → General Setup it’s possible to define some general settings of the device and enable some additional services.
On the page Administration → General Setup → System, under the section System, it’s possible to configure the contents to be displayed on the page Status → Site immediately after the login. These parameters are not compulsory and are used just to identify the device.
On the page Administration → General Setup → System**under the section **Time/Date, it’s possible to set the date and time of the device:
It is also possible to specify a custom NTP server, by clicking the Advanced link.
It’s possible to enable a web-cam to be associated to the device, in order to display the captured image after the login. The image will be refreshed according to the pre-set timing. The webcam doesn’t have to be necessarily connected to the WE500R via Ethernet, but it must be available via LAN, Wi-Fi, GPRS or HSPA.
In order to define the web-cam parameters, go to page Administration → General Setup → Site Configuration, on the section Web-cam:
The WE500R allows to get or to set the geographical coordinates, in order to show through Google Maps the precise location of the installed device. For activating the GPS function, go to page Administration → General Setup → Site Configuration on section GPS service.
When the function has been activated, it’s possible to decide how to use it, selecting on the field Coordinates type between the two options Manual and GPS.
After a proper configuration of the required parameters, irrespective of the selected mode, it’s possible to display the map on page Status → Site.
Some graphical personalizations of the web interface of the device are possible from page Administration → General Setup → Web Interface, and will be valid for all the users.
Clicking on all coloured fields, a “color picker” will allow to select the desired color and automatically insert the relevant hexadecimal value.
The WE500R has a list of preconfigured commands, that allow to set or to read some system parameters. Commands can be sent by any authorized user, both via SMS and via mail. On the table below are listed all system commands with relevant description:
Command | Description |
---|---|
STAT | Request of the system status. The device answers sending an SMS or Mail, containing following information:
Example: IP:192.168.1.146 (15:54:49 UP 9 DAYS, 7:07, load average: 0.32, 0.23, 0.18) |
WAKEUP | Request of a HSPA/GPRS On-Demand connection. When the WE500R receives this command (SMS or Mail) from an authorized user, if the GPRS/HSPA connection is on-Demand, it will establish a new connection, which remains on for 15 minutes. If no dynamic DNS service is enabled, it’s possible to use the above mentioned STAT command to receive the IP address of the WE500R. |
SETTIME MMDDhhmmYYYY | When the WE500R receives this command (via SMS or Email) from a registered user, a new date and time, as indicated in the text message, will be set. The syntax means: MM=month, DD=day, hh=hour, mm=minutes, and YYYY=year EXAMPLE: For setting the date 6th December 2015 and the time 11:07 send the following message: SETTIME 020611072015 |
SIGNAL | Request for the GSM Signal strength When the We500 receives this command (either via SMS or Email) from a registered user, the device will check the strength of the available GSM signal and will inform the requesting party according to the following format: GSM Signal:XX Where instead of “XX” a number between “01”(no signal) and “31” ( max. signal) will be reported. |
ReBooT | Request for a system reboot. When the WE500R receives this command (either via SMS or Email) from a registered user, it will start a system reboot. Pay attention to upper and lower case letters. |
PowerOff | Request for a system power off. When the WE500R receives this command (either via SMS or Email) from a registered user, it will turn off the system. It will be necessary to disconnect and then reconnect the power in order to let the device start again. |
The WE500R offers the possibility to make some diagnostic operations and display some data referred to the system functioning.
Entering the section Diagnostics it’s possible to get some additional information regarding the active connections, in order to check the proper functioning of the same.
From the page Diagnostics → System → System it’s possible to read the last 20 logs of the system.
On the table are displayed some useful information for having a feedback on the system status and for finding possible malfunctions. For updating the list of the displayed logs, click on the button Refresh.
In case of error notifications, check the device configuration and refer to Nethix support for further instructions.
From the page Diagnostics → System → Boot it’s possible to display the logs referred to the system boot, that is the operations executed by the WE500R at every restart/reboot.
Those information can be relevant for Nethix Support in case of technical assistance.
From the page Diagnostics → Networking it’s possible to get additional information regarding the status of the active connections.
The page is divided into three sections: LAN interface, WLAN Interface (if the Wi-Fi option is available) and GPRS Interface.
Every section reports a number of technical information regarding the relevant connection.
LAN Interface:
WLAN Interface (if available):
GPRS Interface:
In case of communication problems, for example when sending the data to a portal, sending a mail or similar, the WE500R gives the possibility to run a ping towards any host, allowing the selection of the network interface to be used.
For this operation enter the page Diagnostics → Ping.
Once completed above mentioned fields, click on Ping in order to start the operation. The results will be reported on the lower part, allowing the user to find any possible problems arising.
On page Administration → System → Info it’s possible to find some additional information regarding the WE500R. On section System Information are displayed some general information:
On the section System Status, the status of some other services and functions of the device is shown. Beside every single service is available a graphic indicator, that allows to have a quick overview of the We500 status.
Generally speaking, a green indicator means that the service is enabled and properly functioning, while a grey indicator means that the service is disabled and the red indicator, that the service is not properly configured and not in use. Clicking on any indicator, it’s possible to access the configuration section of the relevant service.
WE500R offers the possibility to make a backup of the device configuration as an encrypted file on page Administration → System → Backup/Restore.
The backup includes:
Not included in the backup:
To make the backup, click on Download configuration.
Once received the encrypted backup file, it’s possible to load it on any other device in line with the first one.
From the section Restore configuration, select the encrypted backup file and click on Restore. After this operation, it’s recommended to reboot the device, in order to make the modification effective.
The Backup/Restore function can be useful to keep a copy of the configuration made, in order to reload it on the device itself or on some more additional devices having the same configuration.
In this last case (Restore on additional WE500R) consider the following:
To restore the same configuration on two or more WE500R, the devices must have the same Firmware version. If not, please contact Nethix support. The devices must also present the same hardware/software options (see 13.6. Features).
The internal memory of the WE500R allows to store a huge number of logs. But to avoid an overloading of the device, it’s possible to delete any logs from the page Administration → System → Reset Logs.
The Logs that can be deleted are the following:
Once selected one or more of above listed positions, click on Erase logs for deleting permanently the logs from the device memory.
From the page Administration → System → Factory Reset it’s possible to delete all stored logs and data and reset the configuration, bringing the device back to the factory settings.
Click the big red button on the page, and confirm the choice. After the confirmation the WE500R will reboot and after the initialization phase the device will be again accessible via LAN.
The WE500R can be upgraded any time upon customer’s request or on suggestion of Nethix.
The upgrading can be made in two different ways: * downloading the updated version from the official Nethix Server (after having contacted Nethix Support) * uploading on the device an encrypted file, containing the upgrade (to be requested at Nethix Support).
Both procedures are available on page Administration → System → Upgrade.
On section Upgrade from official server it’s possible to enter the name and number of the version to be downloaded, and get it directly from the Nethix Server. In order to know the Name and Firmware version number to be installed on the device, it’s necessary to contact Nethix Support.
Once received the string, enter it in the field Version and then click on Upgrade.
The download time depends from the connection speed available with the WE500R. Once downloaded the version, the WE500R will restart in order to proceed with the installation. This operation could require about 5 minutes.
Once the WE500R has returned to be available, it’s recommended to enter the interface in order to check the result of the upgrading operation (on the status panel).
On the other hand, from the section Upgrade from file, it’s possible to send to the WE500R an encrypted package, containing the upgrade, after having downloaded it on the PC.
The package changes according to the starting version to be upgraded, it therefore must be required directly at Nethix’s support.
To start the upgrading it’s required to select the file to be sent and click the relevant button Upgrade. Once the file has been sent to the device, the WE500R will restart in order to proceed with the installation of the new version.
The download time depends directly from the speed of the active connection available with the WE500R. Once downloaded the version, the WE500R will restart in order to proceed with the installation. This operation could require about 5 minutes.
Once the WE500R has returned to be available, it’s recommended to enter the interface in order to check the result of the upgrading operation (on the status panel).
The device features are a set of hardware and software options, that compose the system. The list of enabled features depends from the device type and from the additional hardware options, that have been required (for instance Wi-Fi, USB storage, etc..)
To check the enabled features in a device, go to page Administration → System → Features.
Clicking on the eye-shaped icon, available beside the section Supported Features, it’s possible to visualize the complete list of the enabled features.
From the section Update from file it’s possible to select an upgrading pack, that, together with a security code, will allow to enable or disable at any time the desired features.
Both the pack and the code can be requested at Nethix support and are referred to one single WE500R. It’s not possible to use the same features pack on more than one device: the system will stop the procedure automatically.
In case the function backup/restore has to be applied, it’s necessary to check in advance that all devices concerned have the same list of enabled features.
The plugins are encrypted packs, that allow to add or change part of the configuration and some of the available web pages.
To load a new plugin or to check the list of the already installed plugins on a device, go to page Administration → System → Plugins.
The plugin tool allows, for example, to send a package to a WE500R, in order to add a pre-set configuration according to the specifications or requirements of the customer.
Through a plugin it’s possible to add:
The main difference between a plugin and a backup restore, is that through the plugins some additional pages can be created and added, and that also new additional variables, events or actions can be introduced beside those already existing (with the restore function the configuration is only overwritten).
To know the available plugins or to request additional customized plugins, it’s necessary to contact Nethix’s Support.
If you plan to use Nethix products in special applications where anomalies and discontinuity of service can have serious effect on human life or can cause physical or material damages, or where extremely high levels of reliability are required (for example in aerospace systems, in atomic energy control systems or n electro-medical devices), please contact Nethix for support to your particular application. Nethix is not responsible of damages caused from its products if such applications are not previously authorized.
The product shall not be treated as household waste. It shall be instead handed over to an appropriate collection point for the recycling of electrical and electronic products. For further information about recycling of this product, contact the local city office and/or the local waste disposal service.
Nethix warrants to the buyer that the product will be defect-free within two years (24 months) from the date of purchase.
During warranty time, and against presentation of purchase invoice, the product will be repaired or replaced, at Nethix’s discretion, without any additional costs as regards spare parts and repair, if the damages are proven to be manufacturing defects.
Warranty will be voided if the product has not been used properly.
In case of technical problems the user can ask for support:
Product return to NETHIX must be previously authorized, requesting a RMA number.
Please send an Email at Nethix containing all following information:
Nethix will communicate the RMA number, in order to start the return procedure of the product. The delivery of the goods shall be arranged DDP at Nethix premises. Products returned without factory seals will be automatically treated as out-of-warranty repair services.